TERMS & CONDITIONS

Carlos Bakker Fitness

Last updated: 21/09/2026

These are the terms on which I provide personal training and online coaching. Please read them before you book or pay. When you book or pay for any of my services, you agree to them.

1. Who I am
Carlos Bakker Fitness is run by Carlos Bakker-Noguer, a sole trader trading as Carlos Bakker Fitness (“I”, “me”, “my”). You are “you” or “the client”.

Address: 3, Denmark Avenue, Woodley, Reading, RG5 4RS
Email: carlosbakker.fit@gmail.com
Telephone: 07584 351347
VAT: I am not currently VAT registered.

2. What I provide

Free consultation. A free, no-obligation 30-minute consultation call by video (on a laptop or phone) or by phone, to talk through your goals and whether we’re a good fit. For in-person clients, this can include a free 30-minute taster session. A taster is still a training session, so sections 7 to 9 apply to it. I may decline to take you on if I don’t think I can help you safely or effectively.
Single sessions and packs. One-to-one in-person sessions of 30 or 60 minutes, sold individually or in packs of 5 or 10.
Courses. One-to-one in-person courses of 4, 6 or 12 weeks (Groundwork, Momentum and Breakthrough). Each has a personalised programme, weekly check-ins, direct messaging, a nutrition tracker, an end-of-course review and the other inclusions listed for that course on my website. If you choose more than one session a week, the number of sessions, dates and price will be set out in your Booking Confirmation.
Online coaching. A personalised programme delivered through Notion, with weekly check-ins, a nutrition tracker, a daily habit tracker, an exercise form library, review of technique videos you send me, general nutrition and supplement guidance, and messaging support. I review your progress weekly and update your programme roughly every 3 to 5 weeks. Online coaching includes no in-person sessions.

The specific inclusions, duration and price of each option are on my website and confirmed in your Booking Confirmation.

3. Where sessions take place
In-person sessions take place at one of two venues, agreed when you book:

JD Gyms Reading, Link Retail Park, Rose Kiln Lane, Reading RG2 0SN; or
my private gym in Woodley, Reading (the address in section 1).

JD Gyms membership is separate. If your sessions are at JD Gyms Reading, you are responsible for holding whatever membership, guest pass, or access right JD Gyms requires, and for following its rules. Any membership, joining or guest fee is a separate cost between you and JD Gyms and is not included in my prices. JD Gyms is an independent business. I can’t guarantee that particular equipment will be available, and I’m not responsible for its facilities, opening hours, staff or other members.

My private gym is on private premises, open by appointment only. You may use it only during a session booked with me. Please arrive on time, don’t bring guests, children or pets unless I’ve agreed, look after the equipment and tell me about any damage, and be considerate to neighbours (parking and noise). You are responsible for damage caused by your careless or deliberate misuse. I’m not responsible for personal belongings you bring, so please keep valuables with you.

4. How a contract is formed
When you order, pay through my website or submit a booking request, you are making an offer to me. That does not by itself create a contract.

You will receive an acknowledgement that I’ve received your request. This is not an acceptance.

A contract is formed only when I send you a written Booking Confirmation (by email or message) setting out what you’ve bought, the price, the payment schedule, the venue and any start, end or expiry dates. My Booking Confirmation will also remind you of your right to cancel (section 14) and link to the model cancellation form. I may decline an order. If I do, I’ll tell you promptly and refund anything you’ve paid.

Before I confirm, I may need you to complete health screening (section 7) and, in some cases, provide medical clearance.

5. Prices
Prices are in pounds sterling and are those shown on my website or quoted to you when you order. I may change my prices, but a change will never affect an order I’ve already confirmed, or online coaching for a period you’ve already paid for.

If I notice an obvious pricing error before I send your Booking Confirmation, I’ll tell you and give you the choice of continuing at the correct price or cancelling with a full refund of anything you’ve paid. Once I’ve sent your Booking Confirmation, the price is fixed.

6. Payment
Payment is taken through Stripe, my payment processor. I don’t see or store your full card details.
Single sessions, packs and courses are paid in full when you book. Online coaching is paid monthly in advance by recurring card payment, taken on the same date each month (see section 12).

If a payment fails, I’ll tell you and give you a reasonable chance to pay. If it stays unpaid, I may pause sessions and access to your programme after reasonable notice. I won’t charge any fee or interest I haven’t told you about in advance.

7. Health, screening and your responsibilities
You must be 18 or over to use my services.

Before your first session (including a taster) or before I write your programme, you must complete my health screening (PAR-Q) form honestly and in full. I may ask you to get clearance from your GP or another healthcare professional first, and I may decline or postpone training until you do.

You agree to:

tell me straight away about any injury, illness, pain, dizziness, pregnancy, change of medication, or anything else that may affect whether you can train safely;
give me an emergency contact, and agree that in a medical emergency I may call the emergency services and pass on relevant health information;
follow my reasonable coaching instructions and the venue’s safety rules;
train within your own capability and stop immediately if you feel unwell, unsafe or have pain beyond normal exercise discomfort;
arrive on time, in suitable clothing and footwear; and
behave respectfully towards me, venue staff and other people.

I may adapt, pause, shorten or decline a session where I reasonably believe it’s necessary for your safety or anyone else’s. This does not affect your statutory rights.

Exercise carries a risk of injury. I am not a doctor, physiotherapist, dietitian or mental health professional, and I don’t diagnose, treat or prescribe for any medical condition. Please seek medical advice before starting or continuing exercise if you have any health concern, symptom, injury or pregnancy-related concern, or any doubt about whether you’re fit to train.

8. Nutrition and supplement guidance
Any nutrition or supplement guidance I give is general, non-clinical information to support your training. It is not medical or dietetic advice and is not tailored to a medical condition. If you have a medical condition, a food allergy or intolerance, an eating disorder (or a history of one), are pregnant or breastfeeding, or take medication, please speak to your GP or a registered dietitian before changing your diet or taking supplements.

Supplements are optional. You are responsible for checking ingredients, allergens, suitability and interactions with any medication and, if you compete in tested sport, the anti-doping rules.

9. No guarantee of results
I’ll provide my services with reasonable care and skill, but I can’t guarantee any particular result. Progress depends on many things, including your health, consistency, sleep, nutrition, and lifestyle.

10. Booking, rescheduling and missed sessions
Sessions are booked by agreement between us.

You can reschedule or cancel a session with at least 24 hours’ notice at no charge.

If you cancel with less than 24 hours’ notice, or don’t attend, I may charge for the session or count it as used from your pack. Any charge will be no more than a genuine estimate of my loss, and I won’t charge you if I can fill the slot. I may waive the charge where there is a genuine emergency, and I’ll always consider your circumstances fairly.

If you arrive late, the session will normally still finish at the scheduled time so that I can keep to my next appointment.
If I need to cancel or reschedule, I’ll give you as much notice as I can and offer an alternative time. If we can’t agree one, you can choose to have that session refunded or credited to your account.

I will extend an expiry date or course dates where illness, injury, a medical issue, bereavement or my own availability has genuinely stopped you from using your sessions. Please ask in writing. I’ll consider it fairly and confirm any new date in writing.

11. Online coaching

Opening term and monthly renewal. Online coaching begins with an opening term of 1, 3 or 6 months, at the monthly price shown for that term on my website. After your opening term, it continues month to month at the ongoing monthly price shown for the term you chose, until you cancel.
Payment. Online coaching is paid monthly in advance by recurring card payment.
Commitment. During your opening term, you commit to the full term, so the monthly payments for the whole term remain payable if you end the contract early. The exceptions are where you cancel within your 14-day right (section 14), where I end the contract other than because of your breach, or where section 15 applies. If illness, injury or a major life event stops you from training, tell me, and I’ll consider a pause or an adjusted plan in good faith.
Cancelling after your opening term. You can cancel at any time by emailing me or via WhatsApp. Cancellation takes effect at the end of the month you’ve already paid for, and I don’t refund part months. To avoid a further payment, please tell me at least 7 days before your next payment date.
Reminder. Before your first ongoing payment, I’ll email you to remind you that your opening term is ending and what you will pay from then on.
How it works. I deliver your programme through Notion, and we message through WhatsApp. You are responsible for your own device and internet connection. I aim to send your first programme within 5 working days of receiving your completed questionnaire, health screening, and first payment.
Messages. I aim to reply within one working day. I don’t offer 24-hour support, and I’m not available for emergencies.
Technique review. I review the technique videos you send me. I can only assess what the video shows, and remote review is not the same as being in the room with you. You remain responsible for training safely and within your capability.
Clients outside the UK. I coach clients worldwide. Check-ins are arranged around UK time. You are responsible for your own training space and equipment, and for making sure any supplement is legal and appropriate where you live.
Suitability. Online coaching isn’t right for everyone. If I think you’d be better served in person or by another professional, I’ll tell you.

12. My programmes and materials
Your programme is written for you personally. All programmes, plans, videos, form library content and other materials are my copyright and are licensed to you for your own personal use only. You may not share, publish, resell, copy or record them, or use them to coach others, without my written permission.

Please don’t record or photograph sessions without my agreement, and never film or photograph other people at JD Gyms.

13. Your right to cancel
Where you enter into a contract with me online, by phone, by email or otherwise away from my premises, the law gives you the right to cancel within 14 days of the date of your Booking Confirmation, without giving a reason.

To cancel, send me a clear statement by email to carlosbakker.fit@gmail.com or by post to the address in section 1. You can use the model cancellation form at the end of these terms, but you don’t have to.

Starting before the 14 days are up. If you want your sessions or coaching to begin within the 14 days, you need to ask me to in writing, for example by replying “START NOW” to my Booking Confirmation. If you then cancel within the 14 days, I’ll refund what you’ve paid minus a proportionate amount for the sessions and services I’ve already provided. By asking me to start early, you also confirm that you understand that if the service has been fully provided within the 14 days, you lose the right to cancel once it is complete. If you don’t ask me to start early, I won’t begin until the 14 days have passed.
I’ll refund you within 14 days of accepting your cancellation, using the payment method you used. Nothing in this section removes any stronger legal right you have.

14. Ending the contract and refunds
Either of us may end the contract by written notice if the other commits a serious breach and, where it can be put right, doesn’t do so within a reasonable time.

I may end it immediately if you behave abusively or unlawfully, or in a way that creates a genuine safety risk to anyone. If I do, I’ll refund you for any sessions you’ve paid for but not received, less any charge properly due under section 10.
If you end the contract outside the 14-day period, I’ll refund you for sessions you’ve paid for but not received (valued at the per-session price you paid), less any charge properly due under section 10 and any proportionate amount for services already provided. For online coaching, the remaining payments for your opening term stay payable (section 12). I don’t refund expired packs or part months of online coaching.

I won’t keep payment for services I haven’t supplied, except where a charge is fair, lawful and set out in these terms.

15. Things outside my control
If something beyond my reasonable control prevents me from delivering the service, I’ll contact you as soon as I can and agree either an alternative time or, where that isn’t possible, a refund for the affected sessions. Examples include venue closure, power or equipment failure, severe weather, my own illness or injury, transport disruption or a public health restriction. Neither of us is liable for delay caused by such an event, but if it continues for more than 30 days either of us may end the contract and you will be refunded for anything paid and not received.

16. Liability
Nothing in these terms excludes or limits my liability for death or personal injury caused by my negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.

Exercise carries an inherent risk of injury. Subject to the paragraph above, I am not liable for loss or injury caused by:

your failure to disclose relevant health information, or your giving me inaccurate information;
your failure to follow reasonable safety or coaching instructions;
your use of a programme in a way I didn’t intend, or without appropriate supervision;
a pre-existing condition you didn’t tell me about; or
the acts or omissions of JD Gyms or any other third party I am not responsible for.

I supply my services to you as a consumer for private use. Subject to the first paragraph of this section, I am not liable for business losses, or loss of profit, income or opportunity. Subject to the same paragraph, my total liability to you for any other loss is limited to the total amount you have paid me in the 12 months before the event giving rise to the claim.

I hold public liability and professional indemnity insurance covering my services, including my private gym. Details are available on request.

17. Your personal information, images and testimonials
I use your personal information in accordance with my Privacy Policy (link to Privacy Policy page is in the footer). Health information is handled confidentially and only as needed to coach you safely and meet my legal and insurance obligations.

I won’t use your image, video, testimonial or results in any marketing without asking you separately and getting your written agreement, which you can withdraw at any time.

18. Complaints
If you’re unhappy with any part of my service, please tell me first at carlosbakker.fit@gmail.com with the details. I’ll acknowledge your complaint within 2 working days and aim to give you a written response within 10 working days. If I need longer, I’ll tell you why and when to expect a reply. This does not affect your legal rights.

19. General

These terms, your Booking Confirmation, your completed health screening and my Privacy Policy together form the whole agreement between us for the services you’ve bought.
I may update these terms. The version that applies to your order is the one in force when I sent your Booking Confirmation. Where I change terms that apply to ongoing online coaching, I’ll give you at least 30 days’ notice, and you may cancel without penalty if you don’t accept the change.
Neither of us may transfer our rights or obligations under this contract without the other’s agreement, except that I may transfer the contract to another business if I tell you in advance and it doesn’t affect your rights.
If a court finds any part of these terms unenforceable, the rest continues to apply.
Only you and I have rights under this contract. Nobody else can enforce it.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may bring proceedings in your own courts. If you live outside the UK, you may also have mandatory consumer rights under your local law, and nothing here removes them.
Your statutory rights. You always have legal rights under the Consumer Rights Act 2015, including that my services must be provided with reasonable care and skill. Nothing in these terms affects those rights. Free advice is available from Citizens Advice at citizensadvice.org.uk or on 0808 223 1133.

Cancellation Form:
Complete and send this via email or WhatsApp, only if you wish to cancel (see section 14).
To: Carlos Bakker Fitness, 3, Denmark Avenue, Woodley, Reading, RG5 4RS, carlosbakker.fit@gmail.com
I hereby give notice that I cancel my contract for the supply of the following service: ____________
Ordered on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:

Single sessions and packs. One-to-one in-person sessions of 30 or 60 minutes, sold individually or in packs of 5 or 10.

The specific inclusions, duration and price of each option are on my website and confirmed in your Booking Confirmation. 3. Where sessions take place In-person sessions take place at one of two venues, agreed when you book:

JD Gyms Reading, Link Retail Park, Rose Kiln Lane, Reading RG2 0SN; or

my private gym in Woodley, Reading (the address in section 1).

tell me straight away about any injury, illness, pain, dizziness, pregnancy, change of medication, or anything else that may affect whether you can train safely;

give me an emergency contact, and agree that in a medical emergency I may call the emergency services and pass on relevant health information;

follow my reasonable coaching instructions and the venue’s safety rules;

train within your own capability and stop immediately if you feel unwell, unsafe or have pain beyond normal exercise discomfort;

arrive on time, in suitable clothing and footwear; and

behave respectfully towards me, venue staff and other people.

Opening term and monthly renewal. Online coaching begins with an opening term of 1, 3 or 6 months, at the monthly price shown for that term on my website. After your opening term, it continues month to month at the ongoing monthly price shown for the term you chose, until you cancel.

Payment. Online coaching is paid monthly in advance by recurring card payment.

Cancelling after your opening term. You can cancel at any time by emailing me or via WhatsApp. Cancellation takes effect at the end of the month you’ve already paid for, and I don’t refund part months. To avoid a further payment, please tell me at least 7 days before your next payment date.

Reminder. Before your first ongoing payment, I’ll email you to remind you that your opening term is ending and what you will pay from then on.

How it works. I deliver your programme through Notion, and we message through WhatsApp. You are responsible for your own device and internet connection. I aim to send your first programme within 5 working days of receiving your completed questionnaire, health screening, and first payment.

Messages. I aim to reply within one working day. I don’t offer 24-hour support, and I’m not available for emergencies.

Technique review. I review the technique videos you send me. I can only assess what the video shows, and remote review is not the same as being in the room with you. You remain responsible for training safely and within your capability.

Clients outside the UK. I coach clients worldwide. Check-ins are arranged around UK time. You are responsible for your own training space and equipment, and for making sure any supplement is legal and appropriate where you live.

Suitability. Online coaching isn’t right for everyone. If I think you’d be better served in person or by another professional, I’ll tell you.

your failure to disclose relevant health information, or your giving me inaccurate information;

your failure to follow reasonable safety or coaching instructions;

your use of a programme in a way I didn’t intend, or without appropriate supervision;

a pre-existing condition you didn’t tell me about; or

the acts or omissions of JD Gyms or any other third party I am not responsible for.

These terms, your Booking Confirmation, your completed health screening and my Privacy Policy together form the whole agreement between us for the services you’ve bought.

I may update these terms. The version that applies to your order is the one in force when I sent your Booking Confirmation. Where I change terms that apply to ongoing online coaching, I’ll give you at least 30 days’ notice, and you may cancel without penalty if you don’t accept the change.

Neither of us may transfer our rights or obligations under this contract without the other’s agreement, except that I may transfer the contract to another business if I tell you in advance and it doesn’t affect your rights.

If a court finds any part of these terms unenforceable, the rest continues to apply.

Only you and I have rights under this contract. Nobody else can enforce it.

The specific inclusions, duration and price of each option are on my website and confirmed in your Booking Confirmation.

3. Where sessions take place
In-person sessions take place at one of two venues, agreed when you book: